Returns & Refunds

Should you require information or help, please contact us here and we will be happy to assist you.


  • We refund all returns received within 30 days of postmarked delivery, provided the items are unused, undamaged, and in their original packaging. We do not reimburse shipping costs associated with returned orders, as we do not profit from any shipping fees. 
  • All of our products come with a 90 day guarantee for defective items. If you want a refund for a defective product, please email us at with a picture of the damage in question. We will gladly refund you for your purchase or send you a replacement product. It’s totally up to you!
  • We are not responsible for packages lost in transit and cannot provide you with a refund. 
  • Clearance items are final sale.

We do not accept returns or exchanges on custom or personalized orders.

Although we’re disappointed whenever our products don’t work for you, we’re happy to accept returns. You have 30 days from the date of delivery to initiate a return which will be considered valid.

You can mail a return back to us at:

Bianca's Design Shop
PO Box 670161
Flushing, NY 11367

Please contact me here with tracking information. As soon I've received your order, I’ll be able to refund you for the purchase.

We do not refund or reimburse shipping costs. All returns must be unused, undamaged, and in their original packaging. Final sale items are not eligible for returns or exchanges.